Return & Refund Policy

1. Return Eligibility

You may request a return if:

  • The item is damaged or defective on arrival

  • You received the wrong product

  • The product is unused, unworn, and in original packaging

Return Window:

You must report the issue within 3 days of delivery.

2. Non-Returnable Items

  • Used products

  • Items damaged by customer

  • Personal care, hygiene, and certain electronics (for safety reasons)

  • Items without original packaging

3. Return Process

  1. Contact us via maxovelofficials@gmail.com

  2. Provide your order number + product photos/videos

  3. Our support team will approve or decline the request

  4. Pickup will be arranged if eligible

4. Refunds

Refunds are issued:

  • As store credit OR

  • Back to the original payment method (if applicable, depending on payment type)

Refunds are only processed after the item is received and inspected.

5. Delivery Charges

If the product is returned for personal reasons (change of mind, wrong order, etc.), the customer pays return shipping cost.